Ivvy is proudly based in Toronto and our goal is to provide quality, modern and minimalist styles of Women's jewellery with a playful twist.
Contact us regarding anything at firstname.lastname@example.org :)
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. All earrings are final sale and cannot be returned.
We do not offer free return shipping. Customers are responsible for return shipping, duties, taxes, and fees with the shipping carrier of their choice. Packages that arrive COD (cash on delivery) may be denied, or the COD amount will be deducted from the refund amount.
Please pack your return with care. Items that are damaged in transit due to inadequate packaging will not be eligible for a refund. We are not responsible for lost return packages. We recommend you insure and track your package.
Send us an email at email@example.com to begin the return process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Upon receipt and processing of your return, which typically takes up to 20 business days from your date of shipment, you will receive an email with confirmation of your refund to your original form of payment. Please note that taxes will be refunded along with the items that you send back, however, shipping charges will not be refunded. Credit card refunds may take up to 10 business days for your bank to complete.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We do not process exchanges, even if it is for the same item in a different color or size. Many items sell out while the requested exchange is returned and processed. We encourage you to return the original merchandise and then visit our website to purchase the correct item in a new order.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.